Refund Policy

Availability and ticket issuance are confirmed manually. If a paid booking cannot be issued, our team will contact the customer and arrange the applicable refund through the original payment route.

Before ticket issuance

A payment is a booking request, not a guarantee of availability. When fulfilment is not possible, the order will not be represented as issued.

After ticket issuance

Refund and change eligibility, deadlines, and fees depend on the confirmed operator, train, and fare rules. Submit a request with the order number so our team can review the applicable conditions.

Refund processing

Bank or card-provider processing time may vary. Contact support@taiwantrain.com if you need help identifying a refund.